How to word a refund request in four sentences

Long messages bury the point. Four sentences are usually enough.

The structure

1. What you ordered and when. Include the order number.
2. What went wrong. Facts only.
3. What you want. A refund, a replacement or an update.
4. What you attached. Photos or screenshots.

Example

I ordered [item], order [number], on [date]. It arrived [broken / not as pictured]. I would like a [refund / replacement]. I have attached photos of the item and its packaging.

Avoid

• Sending the same message repeatedly.
• Adding emotion in place of detail.
• Deleting evidence before the case ends.