Few things feel as odd as a parcel that reaches the border and then goes silent. In most cases the silence is part of the process.
Why updates stop
- Customs checks happen without a scan for each step.
- The parcel is queued behind many others.
- The hand-off to a local carrier takes a day or two to register.
How long is normal
Compare the quiet period with the delivery window on your order page. A few days inside the window is common. Well beyond it deserves attention.
What to do
- Screenshot the tracking history.
- Wait until the window passes, rechecking daily.
- If nothing moves, contact the seller through your order page with the screenshots and the order number.
Independent guidance. SupportiveDigi is not Temu. This article is general information, and we cannot make decisions about your orders.